Understanding the Roles and Responsibilities of Healthcare Assistants in Health Care Security, Dentists, Pharmacy Technicians, and Medical Secretaries in Care Coordination and Improving Patient Experience in Saudi Arabia: A Qualitative Study

Abstract

Objective: This qualitative study aimed to explore and understand the crucial roles played by healthcare assistants in maintaining health care security, as well as the contributions of dentists, pharmacy technicians, and medical secretaries in care coordination and enhancing patient experience within the healthcare system of Saudi Arabia.Methods: Semi-structured interviews were conducted with 40 healthcare professionals, including 10 healthcare assistants, 10 dentists, 10 pharmacy technicians, and 10 medical secretaries, who were purposively sampled from various healthcare facilities across Saudi Arabia. Thematic analysis was employed to identify key themes and patterns in the data.